Customer Satisfaction Questionnaire
We would like to ask you to contribute to our ongoing quality assessments by stating your comments or remarks.

Your constructive criticism shall be a useful guide:

Your name:*

Your name:*

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Company / Organisation *

Company / Organisation *

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Please select the degree of satisfaction for each of the following:

Please select the degree of satisfaction for each of the following:

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Knowledge of the products*

Knowledge of the products*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Understanding your needs/requirements*

Understanding your needs/requirements*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Willingness to help*

Willingness to help*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Efficiency*

Efficiency*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Ability to complete/respond to your requirements/queries*

Ability to complete/respond to your requirements/queries*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Time taken to address requirements/queries*

Time taken to address requirements/queries*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Courteousness*

Courteousness*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Help provided during the project implementation*

Help provided during the project implementation*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
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Overall satisfaction*

Overall satisfaction*

1 (Poor)
2 (Fair)
3 (Good)
4 (Very Good)
5 (Excellent)
Select (one answer)
Clear selection

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Please mark whether any of the following occurred during your experience with AD Series:

Please mark whether any of the following occurred during your experience with AD Series:

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Delay in deliveries?*

Delay in deliveries?*

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Errors in the financial data (invoices)?*

Errors in the financial data (invoices)?*

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Insufficient technical or economical reports?*

Insufficient technical or economical reports?*

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Communication difficulties with staff?*

Communication difficulties with staff?*

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Lack of information?*

Lack of information?*

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Other? (Please Specify)

Other? (Please Specify)

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